All orders placed on crescentelectric.com are only shipped to valid addresses in the continental United States, Alaska and Hawaii. We currently do not ship to PO Boxes, outside of the United States, to Military APO/FPO addresses, or to U.S. Territories. Please check back periodically with us as we plan to expand our shipping locations in the near future.
Crescentelectric.com orders ship complete. Orders only ship when all items on order are in stock. If an item on an order is displaying a "lead-time", that item is not in-stock and the order will be delayed until all items on the order are in-stock. When the item becomes available the order will be processed and shipped. In some instances an item with a "lead-time" may be shipped direct from the manufacturer resulting in more than one shipment.
Current Account Customers: If you are a current account customer, you do have the option to ship partial. This means any in-stock items will ship, or be ready for pick-up, as soon as possible. Any items not in-stock will be shipped, or ready for pick-up, when the item is available.
Orders are shipped Monday-Friday, excluding federal holidays within the United States.
Orders must be placed before 1 p.m. CST to be processed same day.
Depending on the item(s) you purchase on crescentelectric.com and the location to which the items will be delivered, different shipping methods will be available.
At checkout, you will be prompted to choose a shipping method for your order. (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order, the shipping method you select, and your shipping location. Your actual shipping charges will be displayed during checkout prior to the completion of your order.
FINDING YOUR ORDER STATUS
Once you have submitted an order on crescentelectric.com, you will receive a confirmation email shortly thereafter. The confirmation email will contain a link to your order. Tracking numbers will be displayed on the order detail page once the order has shipped.
If you still have questions about your order, please contact us via e-mail at OnlineSupport@cesco.com.
HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?
The status of your order is supplied by crescentelectric.com and represents what is happening with your order from the time you place it until the time it ships from our warehouse. Once your order has shipped and leaves our warehouse, it is handled by a shipping carrier (such as FedEx or UPS). The shipping carrier may provide tracking information until your order is delivered*. You can check your order status and tracking information by clicking the link in your confirmation email.
*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.
Please call a Crescentelectric.com Customer Service Specialist at 1-855-999-2372 if you have any questions.
CRESCENT TRUCK DELIVERY
When we have inventory in a branch that is close to your home or business, we can deliver your order to you using a Crescent truck. Often, this is the only shipment method available when an order includes hazardous or oversized items that cannot be shipped via UPS or FedEx. When you are placing an order, you may see the Crescent Truck Delivery shipment option on the Review Order page, if it is available.
If you are a current account customer you also have the option to pick up your order at your local branch. Sometimes this may be the only option, besides Crescent Truck Delivery, when an order includes hazardous or oversized items that cannot be shipped via UPS or FedEx. When you are placing an order, you will see the Will Call option on the Address & Payment page.