FREQUENTLY ASKED QUESTIONS

Account Information Help

To create an account on crescentelectric.com, please visit the registration page. Registration is quick and easy! If you are a current business account customer, please enter your account number and billing zip code.

Your username is the email address you used to register your account. If you are still unable to log in, click “Forgot Password” and try to reset your password. Please contact us at 1-855-999-2372 or onlinesupport@cesco.com for further assistance if necessary.

Yes, all your permissions are the same. There will be no admin set up with your company’s account. If your company would like to identify one, please email onlinesupport@cesco.com.

Your shopping lists are available on the Shopping List page in your account.

The first person in your company to register is automatically set as the company’s admin. If the admin needs to be changed for your company, please email onlinesupport@cesco.com and tell us the user(s) you’d like selected as admin.

Yes, once an admin set up for the company, that admin can make other users admins as well.

This feature has been temporarily disabled on crescentelectric.com. We will be re-introducing it in the near future. Please reach out to your local branch or fill out the form on our Contact Us page if you have any questions.

You may have all your employees use the same email and password or they can each have their own; it's up to you. We do not limit the number of email addresses associated with your account number. For security reasons, you may wish to have them register separately in the event an employee leaves or is let go. If you need to remove an individual from your account, your account admin can delete their account through Manage Users or you may contact onlinesupport@cesco.com for assistance.

General Questions

We'd love to hear from you! Please contact us at 1-855-999-2372 or onlinesupport@cesco.com.

To locate your local Crescent Electric Supply Company branch, or any of our other locations, please click here.

Yes, you may request a quote by filling out the form on our Contact Us page. Please allow our online support team 24-48 business hours to contact you.

Please allow 24-48 business hours for our team to contact you. If you still have not heard back, please contact us at 1-855-999-2372 or onlinesupport@cesco.com.

Ordering and Tracking

While most products are available to order online, there are a few that are too large or fragile to ship by regular shipping methods. These items will not be able to be added to your cart. If you are interested in purchasing these items, please contact your local branch or please contact your local branch or fill out the form on our Contact Us page.

Yes! If you have a Crescent Business Account, log in first to re-check local inventory. More inventory is available to Business Account users. “Out of stock” items can be added to your shopping cart and purchased immediately in most cases. Once you place your order, we’ll source your product, schedule delivery, and keep you up to date on status. 

The product may not be available for immediate ordering. Contact Us and we’ll check availability or help you explore alternatives. 

Yes, you may order products that are not in stock yet. Products currently out of stock display a “lead time,” which is an estimated number of days from when an order is placed until Crescent Electric will receive the product from the manufacturer. As soon as we receive the product, it will be shipped using your selected shipping method. When you order a product that displays a lead time, your entire order may be delayed or may be sent in multiple shipments.

Shortly after you submit an order to crescentelectric.com, you will receive a confirmation email, which includes a confirmation number and order details. Tracking numbers will be displayed on the order detail page once the order has shipped.

When you are on a product page or list page, you can click on "View inventory details" to see if the product is available at your local branch area. The inventory details page will also show you companywide inventory. You must be signed into your account to see this information.

Once your order has been placed, you can make changes by calling customer service at 1-855-999-2372, or by contacting your local branch. We will do our very best to make changes to your order or detour your delivery.  We currently do not offer the ability to change orders online.

Shipping

Crescent Electric Supply has several distribution centers and locations across the United States. Orders are shipped so your order is fulfilled accurately and efficiently.  

If you are a business account customer, your order will be routed to the branch you have selected as your default Job Account / Branch preference. If needed, your branch will direct orders to the branch(es) that can best fulfill your order. 

When we have inventory in a branch that is close to your home or business, we can deliver your order using our Crescent Truck Delivery service. Often, this is the only shipment method available when an order includes hazardous or oversized items that cannot be shipped via UPS or FedEx. When you are placing an order, you may see the Crescent Truck Delivery shipment option on the Address & Payment page, if it is available.

Currently we only ship within the continental U.S., Hawaii, and Alaska.

All hazardous and oversized materials will be shipped using Crescent Truck Delivery. Please refer to our shipping policy for more information on Crescent Truck Delivery. If you are a current business account customer, you may pick up these items at your local branch.

Pick-up service is available to our Crescent Business Account Customers. If you’d like to become a business account customer, please click here to register online.

Returns

Information on the Crescent Electric Supply return policy can be found here.

Since Crescent Electric has multiple locations and distribution centers, in some instances your order may require more than one shipment. Please check your order history for all tracking numbers associated with your order. You can do this by clicking the link for order status in the order confirmation email.  

If your order status shows all items have been shipped and your order is still incomplete, please contact us at onlinesupport@cesco.com. Please include your confirmation number and a short description of the issue with your order.  

If you are a current business account customer and have an assigned Account Manager, it’s best to contact them or your local branch.

Please contact us at onlinesupport@cesco.com. Please include your confirmation number and a short description of the issue with your order.  

If you are a current business account customer and have an assigned Account Manager, it’s best to contact them.

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