FREQUENTLY ASKED QUESTIONS
Account Information Help
To create an account on crescentelectric.com, please visit the registration page. Registration is quick and easy! If you are a current business account customer, please enter your account number and billing zip code.
The first person in your company to register is automatically set as the company’s admin. If the admin needs to be changed for your company, please email firstname.lastname@example.org and tell us the user(s) you’d like selected as admin.
Yes, once an admin set up for the company, that admin can make other users admins as well.
This feature has been temporarily disabled on crescentelectric.com. We will be re-introducing it in the near future. Please reach out to your local branch or fill out the form on our Contact Us page if you have any questions.
You may have all your employees use the same email and password or they can each have their own; it's up to you. We do not limit the number of email addresses associated with your account number. For security reasons, you may wish to have them register separately in the event an employee leaves or is let go. If you need to remove an individual from your account, your account admin can delete their account through Manage Users or you may contact email@example.com for assistance.
Ordering and Tracking
While most products are available to order online, there are a few that are too large or fragile to ship by regular shipping methods. These items will not be able to be added to your cart. If you are interested in purchasing these items, please contact your local branch or please contact your local branch or fill out the form on our Contact Us page.
Yes! If you have a Crescent Business Account, log in first to re-check local inventory. More inventory is available to Business Account users. “Out of stock” items can be added to your shopping cart and purchased immediately in most cases. Once you place your order, we’ll source your product, schedule delivery, and keep you up to date on status.
Yes, you may order products that are not in stock yet. Products currently out of stock display a “lead time,” which is an estimated number of days from when an order is placed until Crescent Electric will receive the product from the manufacturer. As soon as we receive the product, it will be shipped using your selected shipping method. When you order a product that displays a lead time, your entire order may be delayed or may be sent in multiple shipments.
Shortly after you submit an order to crescentelectric.com, you will receive a confirmation email, which includes a confirmation number and order details. Tracking numbers will be displayed on the order detail page once the order has shipped.
When you are on a product page or list page, you can click on "View inventory details" to see if the product is available at your local branch area. The inventory details page will also show you companywide inventory. You must be signed into your account to see this information.
Once your order has been placed, you can make changes by calling customer service at 1-855-999-2372, or by contacting your local branch. We will do our very best to make changes to your order or detour your delivery. We currently do not offer the ability to change orders online.
Crescent Electric Supply has several distribution centers and locations across the United States. Orders are shipped so your order is fulfilled accurately and efficiently.
If you are a business account customer, your order will be routed to the branch you have selected as your default Job Account / Branch preference. If needed, your branch will direct orders to the branch(es) that can best fulfill your order.
When we have inventory in a branch that is close to your home or business, we can deliver your order using our Crescent Truck Delivery service. Often, this is the only shipment method available when an order includes hazardous or oversized items that cannot be shipped via UPS or FedEx. When you are placing an order, you may see the Crescent Truck Delivery shipment option on the Address & Payment page, if it is available.
Currently we only ship within the continental U.S., Hawaii, and Alaska.
All hazardous and oversized materials will be shipped using Crescent Truck Delivery. Please refer to our shipping policy for more information on Crescent Truck Delivery. If you are a current business account customer, you may pick up these items at your local branch.
Since Crescent Electric has multiple locations and distribution centers, in some instances your order may require more than one shipment. Please check your order history for all tracking numbers associated with your order. You can do this by clicking the link for order status in the order confirmation email.
If your order status shows all items have been shipped and your order is still incomplete, please contact us at firstname.lastname@example.org. Please include your confirmation number and a short description of the issue with your order.
If you are a current business account customer and have an assigned Account Manager, it’s best to contact them or your local branch.
Please contact us at email@example.com. Please include your confirmation number and a short description of the issue with your order.
If you are a current business account customer and have an assigned Account Manager, it’s best to contact them.
Payment and Taxes
If you are a Crescent Electric business account customer, sign into your account. When you check out, you will not be charged sales tax if your tax-exempt certificate is on file.
Non-Business Account Customers: If you are a tax-exempt customer ordering on our site, your order will include applicable sales tax. Immediately email firstname.lastname@example.org and include a copy of your valid and up-to-date signed tax exemption form and your order confirmation number. We will credit the original payment method before the order ships whenever possible. If you order does ship before taxes can be removed, you will receive a refund for any taxes charged.
Don’t have a business account? Please visit the registration page here if you haven't registered for an account already.
Crescent Electric is required to collect sales tax pursuant to each state’s nexus laws.
At this time, we currently do not collect sales tax in the following states; however, the purchaser still may be required to pay use tax dependent on their local state’s laws:
- Rhode Island
- West Virginia
The following states do not collect sales tax:
- Alaska (Kenai & Wasilla local taxes only)
- New Hampshire
We currently accept American Express, Discover, MasterCard, and Visa.
Crescent Electric Business Account customers place orders on their account.