Knowledge That Meets Your Industrial Automation and Electrical Control Needs

Crescent’s world-class technical support team stands apart, offering real-time customer assistance in finding the products you need. You also get essential pre-sale guidance on selecting the best product solution meeting the specifications for your application, as well as post-sale product and troubleshooting support.

You can reach us anytime of the day or night, 365 days a year. If you have a emergency that cannot wait until business hours, please contact us at (800) 397-3900. A knowledgeable professional will promptly return your call and assist you with everything you might need.


Supporting Your Everyday Needs

The Crescent Technical Support Team is built to serve your everyday industrial needs:


  • PLCs
  • Motor Control
  • HMI & Industrial Computers
  • Industrial Networks
  • Variable Frequency Drives
  • Wireless Networks & I/O
  • Sensors
  • Machine Safeguarding
  • Machine Wiring System
  • Power Conditioning Devices
  • Software

Trusted Technical Support

Trusted technical support for electrical control and industrial automation:

  • Products & Solutions
  • Product Research and Selection
  • Product Application Support
  • Proof-of-Concept
  • Wireless Site Surveys
  • Training
  • Troubleshooting for Automation and Control Products
  • Cross Referencing and BOM Conversations
  • VFD Start-up Service and Extended Warranty
  • 24-Hour Emergency Support (800) 397-3900


Vertical Markets We Serve

  • OEM & End Users
  • Machinery Builders
  • Engineering Firms
  • Panel Builders
  • Food and Beverage
  • Mining
  • Steel
  • Material Handling & Logistics
  • Agriculture
  • HVAC
  • Oil & Gas
  • Water & Wastewater
  • Industrial Contractors
  • Commercial/Institutional
  • Irrigation
  • Pumping

The Crescent Electric Center of Excellence

Located next to our Technical Support Center, Crescent’s Center of Excellence (COE) demonstrates the convergence of IoT technologies across the industry. An innovative training room features equipment from leading industry manufacturers that demonstrates:

  • Automation infrastructure and connectivity to competitive products
  • IIoT (Industrial Internet of Things)
  • Proof of Concept
  • Remote Connectivity
  • SCADA Offerings


Crescent also prides itself in offering standard and customized training to meet your specific needs, including:

  • Arc Flash Training
  • Specific Product Training – Automation and Control Products
  • Industrial Networking
  • Educational Seminars
  • New Product Introductions - Automation and Control Products
  • Variable Frequency Drive Commissioner Training
  • Remote (Webinars)*

*This training is available in multiple formats. Virtual, Classroom and On-Site training are provided as needed to best support our customers.